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Policies

Data Retention

Data Retention Policy

Account holder information is held by MediaFire in accordance with our Terms of Service and Privacy Policy.

MediaFire takes your privacy seriously and is not in the business of tracking you; we are in the business of helping you store, share, and access your data. We work hard to collect the minimum information possible to facilitate a great user experience with the powerful features you use on our website, mobile apps, and other associated platforms.

Feature Free Premium
Download Records [1] [2] 3 hours 3 hours
Business Customer Logs [3] N/A 10 years
Account Metadata and Files Up to 30 days after deletion Up to 30 days after deletion
Records Required for Legal Compliance 10 years 10 years
Invoice & Billing Metadata Forever, if user was premium Forever
Payment Metadata N/A 30 days after subscription is canceled
Debug Data Up to 1 year Up to 1 year
3rd Party Analytics [4] Varies based on platform Varies based on platform
App Debug Data [5] Varies based on platform Varies based on platform
  1. These are short term logs of who accessed and downloaded content from whom’s account. We keep this for the minimum amount of time necessary to ensure resumable downloads etc.
  2. We keep data in cache for up to 72 hours to fully enable resumable downloads, but this is an in memory cache.
  3. Security logs include detailed records of all downloaded, uploaded, or changed content. Security logs are a feature available to Business Accounts only.
  4. An example would be Google Analytics which we use to see non-personally identifiable traffic and usage trends.
  5. Such as Apple or other platforms may retain to enable use of the app or the platform.

Abandoned Accounts

In order to maintain a high level of service for our active users and paid users, MediaFire removes abandoned data after a period of total and complete inactivity.

To be exceedingly clear, if you access your Free registered account from our Web or Mobile platforms, or any service using the MediaFire API once per eight (8) months, your account will never be considered abandoned or removed. Free unregistered accounts will be considered abandoned after fourteen (14) days of inactivity. Paid accounts, such as Personal, Professional, and Business customers, are never considered inactive while maintaining an active subscription.

Content is retained in accounts based on account activity and not individual file activity. What this means is your data does not have to be shared for your account to be considered active. Data is only removed when the account is considered completely inactive for a period of time.

If we are considering a registered account abandoned, we will send 2 emails, an initial and final notice, over 15 days urging the user to access their account. Accessing your account at that time through our Web or Mobile platforms, or through any MediaFire API enabled service will prevent removal. It is not possible to notify unregistered account users since no contact email address exists.

Content Retention

MediaFire retains content indefinitely for Free registered and unregistered accounts that are not considered abandoned (see above for details on Abandoned Accounts). The content of MediaFire paid accounts, such as Personal, Professional, and Business, is always retained indefinitely.

MediaFire retains your content, even after it’s emptied from your trash can, for a short period of time to allow for accidental deletion recovery. After this period, we fully flush the data for your security and protection. There is no way to speed up this flushing of content. In the event your data was deleted incorrectly and you are within this deletion window, please immediately contact customer service for assistance.

User deleted files (files manually emptied from the user’s Trash folder) are usually retained for up to 3 weeks (21 days) from the date the Trash was emptied. Exceptions may occur on a case-by-case basis, as law requires or as MediaFire solely determines. After the 3 week (21 days) retention period, the files may be unrecoverable.

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