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Careers

Current openings
  • Customer Support Representative

    Apply Now

    Culture at MediaFire

    Located just north of Houston, MediaFire's office resides amid the lush forestry of The Woodlands—a bustling shopping paradise with plenty to see and do. Inside the office, we know how to get work done, but we're pretty laid back.

    We're dedicated to our products and commited to providing the best cloud storage solutions.

    Our office fosters an open environment where we encourage a free and transparent flow of communication.

    We go out of our way to have fun at work. We've got a great (though occasionally weird) sense of humor.

    The Perks

    In addition to competitive pay and insurance, MediaFire promotes a strong work-life balance among its employees. Check out a few of the perks we have to offer:

    • Competitive pay
    • Medical, dental, & vision insurance
    • Life and personal accident insurance
    • 401K
    • Fully stocked kitchen (wide variety)
    • Ping pong, yoga, and other fun activities
    • Casual, relaxed dress code
    • Flexible work schedule

    What is MediaFire?

    MediaFire is a cloud storage solution that enables you to store, backup, share and access your data from any web connected device. We build awesome apps for the web, iOS, Android, OSX, Windows, Linux and we've built our own infrastructure from the ground up since 2006.

    Be bold. Be Great. Have fun.

    Welcome to the best kind of work, where you can bring your enthusiasm, give your all and leave each day feeling challenged, empowered and excited. MediaFire employees will tell you: there's nothing like the feeling you get when you make a difference to your customers and your co-workers. At MediaFire, we are looking for a few great people to bring their passion, fierceness and hard work to the job.

    Your Responsibilities

    Be the point person for our customers. Thinking on your feet as you deliver world-class service. This job isn't for everybody. It's for driven, confident people, who can rise to the challenge and be advocates for our customers. Sounds like you? Here's the basics:
    • Customers write in with billing, product, or service questions;
    • You spring into action, proactively identifying solutions;
    • It doesn't stop there: you take a hands-on approach to resolving every issue, taking it from start to finish.
    • This isn't a one-time thing: your great work inspires those customers to stay customers and that's important to us.
    • Over time, you'll become an expert on all the MediaFire technology and services.

    Your Qualifications

    So whats it take to do this job? We're looking for customer advocates who can consult and sell as they bring a collaborative attitude to every customer. You should have:
    • Prior experience in a similar environment (call center or customer service is ideal);
    • The ability to communicate with and listen to our customers, like an expert;

    If you've worked in a performance-based culture, lets talk!

    Our Application Process

    1. Upload your resume, cover letter, and all other relevant information.
    2. The Human Resources Department will review your resume.
    3. Your information will be reviewed by the department head.
    4. Based on your resume, you may be invited to take a skills test either on site or remotely.
    5. If you have passed the skills test, you will be asked to interview with Human Resources.

    Customer Support Representative

    Apply Now
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