Upload/Download Diagnostic Tool

To speed up the process, all questions must be answered in English. If you need assistance translating your answers, please use Google Translate.
Required fields are marked with an asterisk (*).

Tell us about yourself

May we contact you for further information? *

Are you a registered user? *

What is your email address? (optional)

Do you give us permission to use information about your browser and your IP address for diagnostic purposes? *

Tell us about the issue you are experiencing

What are you experiencing an issue with today? *

When did you first notice this issue? *

What is the nature of the problem you are experiencing? *

Please specify *

Please provide a screenshot demonstrating the issue you are experiencing *

What upload speed are you getting? *

Could you describe the issue are you experiencing in detail? *

What upload speed do you expect? *

What download speed are you getting? *

Could you describe the issue are you experiencing in detail? *

What download speed do you expect? *

Please provide us with the http address of the page with the issue. (optional)